Thank you deeply for your support of Bonjour Delilah! Our customers mean the world to us. To ensure clarity in your shopping experience, please review the frequently asked questions below. If you don't find the answer you're looking for, our dedicated customer care team is here to assist you.

While our products are crafted with non-toxic and safe ingredients, including tallow, it's essential to note that they are formulated for human use and are not intended to be ingested by pets or humans. While a little lick here and there is unlikely to cause harm, we recommend keeping our skincare products out of reach of pets to prevent any unintended ingestion.

If your pet accidentally ingests any of our skincare products, including those containing tallow, we recommend contacting your
veterinarian immediately for guidance. While our products are non-toxic, it's always best to seek professional advice to ensure the well-being of your pet.

Our skincare products are formulated for human use and have not been tested or approved for use on animals. We recommend consulting with a veterinarian for pet-specific skincare recommendations. Stay tuned for products that you can share with your pets.

No, our skincare products are not edible and are not intended for consumption. While they are made with safe and non-toxic
ingredients, they are formulated for external use only. Please keep our products away from children and pets to prevent accidental ingestion.

While our products are not vegan due to the use of tallow, we are committed to ethical and sustainable practices. We never test our products on animals, and we ensure that the tallow we use is sourced responsibly and ethically.

Yes.  Our products are formulated without gluten, parabens, phthalates, PEGs, sulfates, coal, petrolatum, or mineral oil, which are common allergens and irritants. However, if you have specific allergies or sensitivities, we recommend conducting a patch test before using our products on a larger area of your skin. If you have any further questions or concerns about allergens or specific ingredients, please don't hesitate to contact us. We're here to help!

While we strive to use safe and non-irritating ingredients in our products, it's important to note that individuals may have sensitivities or allergies to certain ingredients. Any skincare product, including ours, has the potential to cause an allergic reaction in some individuals. We encourage customers to carefully review the ingredients list provided on each product's packaging or on our website to identify any potential allergens.

If you need to modify or cancel your order after it has been placed, please contact us promptly. You can respond to the order confirmation email you received or email us directly at contact@bonjourdelilah.com. Please include your order number in the email and specify the changes you'd like to make. To ensure we can accommodate your request, please reach out within 12 hours of placing your order. We'll do our best to assist you with any modifications or cancellations within this timeframe. However, please note that once your order has been processed and shipped, we may not be able to make changes.

For in-stock items, we strive to process and ship orders promptly to ensure you receive your products in a timely manner. Orders are typically processed within 3 business days from the date of purchase. Once your order has been processed, you can select your preferred shipping speed at checkout. We offer a range of shipping options to accommodate your needs, including standard and expedited shipping. Please note that shipping times may vary depending on your location and the selected shipping method. We'll provide you with a tracking number via email once your order has been shipped, allowing you to monitor its progress and estimated delivery date. If you have any questions about the status of your order or need assistance with tracking, please don't hesitate to contact our customer care team. We're here to help ensure a smooth and seamless shopping experience for you!

At Bonjour Delilah, we pride ourselves on crafting skincare products with the highest quality natural ingredients. Due to the nature of these ingredients, slight variations in texture may occur between batches of products. These variations are a natural part of the handmade process and do not compromise the efficacy or quality of our formulations. We believe that these unique textures add to the charm and authenticity of our skincare line, ensuring that each product is a testament to our dedication to providing the best for your skin.